How to use the FAQ
FAQ is organized around practical information rather than promotional claims. imtoken does not invent user counts, partnerships, licenses, rankings, or performance figures to fill a page.
Start with on-chain facts
When a question involves a blockchain transaction, begin with non-sensitive facts such as network, public address, transaction hash, token contract, and the exact action that was attempted.
Shared security principles
Support and notices will never require a seed phrase, private key, or verification code. Requests for remote control, transfer to a “safe address,” or secret-key disclosure should be treated as suspicious.
Continue learning
For topics involving third-party DApps, smart contracts, staking providers, or bridges, users should review the relevant technical and market risks before acting.
Risk context
Staking, validators, bridges, and other third-party services can involve protocol rules, fees, waiting periods, smart contracts, operators, and asset-price volatility. Rewards can change and exits can take time; fixed-return or risk-free language is inappropriate.
User judgment
The site explains mechanisms and operational checks rather than making decisions for the user. For higher-value activity, smaller verifiable steps and independent network or explorer checks can reduce avoidable mistakes.
Full FAQ
Are assets actually stored on my phone?
No. Assets are recorded on blockchain networks. A wallet mainly manages the keys that control addresses and presents on-chain state.
What is the difference between a seed phrase and a private key?
A private key controls an account directly. A seed phrase can usually derive a group of private keys and addresses. Both must remain private.
Will imtoken support ask for my seed phrase?
No. imtoken staff will never ask for a seed phrase, private key, or verification code, and an ordinary support page should not need them.
Why can the same address appear on different networks?
Many EVM-compatible networks use the same address format, but each network keeps separate balances, blocks, and transaction history.
What should I check before sending?
Verify the recipient address, network, amount, and estimated gas. A small test can be useful when sending to a new destination.
What is gas?
Gas measures the execution resources used by a transaction or contract call. The actual fee depends on execution and network demand.
What is a transaction hash for?
It lets you look up a broadcast transaction on the correct block explorer and inspect block inclusion and confirmations.
What if a transaction stays pending?
Check the correct explorer, nonce sequence, and fee settings before deciding whether to wait or use a supported acceleration feature.
Does connecting to a DApp approve my assets?
No. A connection opens a session. Signatures, transactions, and token approvals are separate requests that should be reviewed individually.
Is a message signature always safe?
No. A gasless message can still represent login, an order, a permit, or another authorization.
What is a token approval?
It gives a spender contract permission to use a token within a defined allowance. It can remain on-chain after you disconnect.
How do I manage old approvals?
Use a trusted tool to verify the spender, token, network, and allowance, then submit an on-chain revocation if the permission is no longer needed.
Can assets move directly between EVM networks?
Not simply because the address looks the same. Cross-network movement usually requires exchange support, a bridge, or another interoperability mechanism.
How does Layer 2 relate to the base chain?
Layer 2 systems process more activity outside the base execution path and later connect data, proofs, or state results back to the base chain.
Does Ethereum staking guarantee returns?
No. Rewards can change, exits can take time, validators can be penalized, and there are smart-contract, provider, and market risks.
What is a PoS validator?
A validator runs protocol software, participates in block proposals and attestations, and receives rewards or penalties under network rules.
Should I use a wallet on public Wi-Fi?
Public networks increase exposure. Higher-risk actions are better performed on devices and networks you control.
What should I do with an unsolicited NFT or airdrop?
Do not follow unknown links or approve unfamiliar contracts just to claim, sell, or “unlock” an unsolicited asset.
Practical verification for FAQ
A practical way to work with FAQ is to separate preparation, review, execution, verification, and maintenance. Start by identifying the active network and account, then use How to use the FAQ, Start with on-chain facts, and Shared security principles as checkpoints for the address, asset, contract, fee, or permission involved. After an action is broadcast, keep the transaction hash and verify it on the correct network. When a DApp or smart contract is involved, also review persistent approvals after the session ends. Public addresses and transaction hashes are appropriate troubleshooting references; seed phrases, private keys, and verification codes are not. Any workflow that asks for those secrets should be stopped and independently rechecked.
On-chain transactions generally cannot be reversed by a wallet provider. Review the address, network, amount, contract, and requested permissions before signing.